Company Profile

Welcome to PINK ROBIN LIMITED.

We operate our online store with the aim of providing customers with a clear, convenient and reliable online shopping experience.

Our focus is on providing straightforward product information, transparent store policies and accessible customer support throughout the purchasing process.

Who We Are

PINK ROBIN LIMITED is a company registered in New Zealand.

Company Name: PINK ROBIN LIMITED
Company Number: 5866795
NZBN: 9429042120810
Incorporated: December 18, 2015
Company Status: Registered

Registered Address:
5 Peart View
Saint Johns
Auckland 1072
New Zealand

Through our online store, customers can browse available products, review relevant product information and place orders through our online checkout.

Our Approach

We believe that customers should have access to clear information before making a purchase.

We therefore aim to provide:

Clear product information;
Transparent pricing and checkout information;
Accessible shipping and delivery information;
Clear return and refund procedures;
Secure and convenient online shopping; and
Customer support for order-related questions.

We continually work to maintain accurate information across our website and provide customers with appropriate assistance throughout the order process.

Customer Service

Customer service is an important part of our online store.

If you have questions regarding:

Products;
Orders;
Payments;
Shipping;
Delivery and tracking;
Returns and exchanges;
Refunds; or
Other store-related matters,

you can contact our customer support team.

Email: support@orjhg.shop
Telephone: +64 21 548 9451

When contacting us regarding an existing order, please include your order number and the email address used when placing the order so that we can identify your purchase and assist you efficiently.

Shopping With Us

We aim to make the purchasing process straightforward from product selection through to delivery.

Before placing an order, customers can review the product information displayed on our website together with our relevant store policies.

Our policies provide further information concerning:

Payments;
Order processing;
Shipping and delivery;
Returns and refunds;
Privacy and personal information; and
Terms applicable to use of our online store.

We encourage customers to review the relevant information before completing a purchase.

Returns and After-Sales Support

If you experience an issue with an order or product, please contact us so that we can review the matter.

Questions concerning damaged, defective, incorrect or missing products will be handled in accordance with our applicable policies and consumer protection obligations.

For detailed information regarding eligibility and procedures, please review our Return and Refund Policy.

Privacy and Security

We recognize the importance of protecting customer information.

Personal information may be processed where necessary to operate our online store, process orders and payments, arrange delivery, provide customer support, manage returns and refunds, maintain website security and comply with applicable legal obligations.

For additional information, please review our Privacy Policy.

Our Commitment

We aim to maintain a shopping experience based on:

Clear Information
We aim to present relevant product, pricing, payment and delivery information clearly.

Transparent Policies
Our store policies explain important information concerning purchases, shipping, returns, refunds and privacy.

Customer Support
Customers can contact us if they have questions before or after placing an order.

Responsible Service
We aim to handle orders and customer enquiries in accordance with our published policies and applicable requirements.