Privacy Policy

Last updated: September 19, 2026

This Privacy Policy describes how PINK ROBIN LIMITED (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares and protects personal information when you visit our online store, place an order, contact us or otherwise use our services.

Our online store may be powered by Shopify and supported by third-party service providers that assist us with payment processing, order fulfilment, delivery, analytics, security and other business functions.

Please read this Privacy Policy carefully.

1. Company Information

The business responsible for processing personal information in connection with the online store is:

Company Name: PINK ROBIN LIMITED
Company Number: 5866795
NZBN: 9429042120810

Registered Address:
5 Peart View
Saint Johns
Auckland 1072
New Zealand

Email: support@orjhg.shop
Telephone: +64 21 548 9451

PINK ROBIN LIMITED generally acts as the business responsible for personal information processed in connection with our online store, except where another service provider processes information independently under applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our online store;
• Create or manage a customer account, where available;
• Add products to your shopping cart;
• Place or manage an order;
• Make a payment;
• Request delivery;
• Contact customer support;
• Request a return, exchange or refund;
• Subscribe to marketing communications;
• Submit a review or other content;
• Interact with our advertisements; or
• Otherwise communicate or interact with us.

Our website, online store, products, customer support functions and related services are collectively referred to as the “Services.”

3. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

3.1 Contact Information

We may collect:

• Full name;
• Billing address;
• Shipping address;
• Postal code;
• City;
• Country;
• Email address;
• Telephone number; and
• Other contact information you provide.

3.2 Order and Transaction Information

When you place or manage an order, we may collect information including:

• Products ordered;
• Order number;
• Product quantities;
• Selected product models or variations;
• Purchase price;
• Order status;
• Delivery status;
• Tracking information;
• Return information;
• Exchange information;
• Refund information; and
• Communications concerning your order.

3.3 Payment Information

Depending on the payment method used, we or our payment service providers may process:

• Selected payment method;
• Payment status;
• Billing information;
• Transaction amount;
• Transaction identifiers;
• Partial payment information where applicable; and
• Payment confirmation information.

Complete payment card or financial account information may be processed directly by Shopify, banks or independent payment providers rather than stored by us.

We do not require customers to send payment passwords, online banking passwords or other confidential account credentials to us by email.

3.4 Customer Account Information

If customer accounts are available, we may collect:

• Account name;
• Email address;
• Login information;
• Authentication information;
• Saved addresses;
• Account preferences;
• Communication preferences; and
• Order history.

You are responsible for keeping your login information confidential.

3.5 Customer Support Information

When you contact us, we may collect:

• Your name;
• Email address;
• Telephone number;
• Order number;
• Product information;
• Messages sent to us;
• Complaint details;
• Return or refund reasons;
• Photographs;
• Videos; and
• Other information you voluntarily provide.

3.6 Device and Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Browser language;
• Device type;
• Operating system;
• Device identifiers;
• Pages viewed;
• Date and time of access;
• Referring website;
• Session information;
• Click and navigation information;
• Cookie identifiers;
• Approximate location derived from your IP address;
• Network information; and
• Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect information about:

• Marketing preferences;
• Product interests;
• Products viewed;
• Products purchased;
• Advertising interactions;
• Email engagement;
• Promotional campaign participation; and
• Customer satisfaction information.

4. How We Collect Personal Information

We may collect personal information in several ways.

Information You Provide Directly

You may provide information when you:

• Place an order;
• Create an account;
• Complete a form;
• Provide billing or shipping information;
• Contact customer support;
• Request a return or refund;
• Submit a review;
• Subscribe to marketing communications; or
• Otherwise communicate with us.

Information Collected Automatically

Certain information may be collected automatically through technologies such as:

• Cookies;
• Pixels;
• Tags;
• Server logs;
• Device identifiers;
• Analytics technologies; and
• Similar technologies.

Information Received from Service Providers

We may receive information from companies that assist us with:

• Website hosting;
• E-commerce services;
• Payment processing;
• Fraud prevention;
• Order fulfilment;
• Warehousing;
• Shipping and delivery;
• Customer support;
• Analytics;
• Advertising;
• Marketing; and
• Technical services.

5. How We Use Personal Information

We may use personal information to:

• Operate and maintain our online store;
• Process and confirm orders;
• Process payments;
• Verify transactions;
• Arrange order fulfilment;
• Ship and deliver products;
• Provide tracking information;
• Communicate about your order;
• Manage customer accounts;
• Provide customer support;
• Respond to questions and complaints;
• Process cancellations;
• Process returns and exchanges;
• Issue refunds;
• Detect and prevent fraud;
• Protect customer accounts;
• Protect our website and systems;
• Improve our Services;
• Understand how customers use our website;
• Improve products and customer service;
• Personalize the shopping experience;
• Measure website performance;
• Send service-related communications;
• Send marketing communications where legally permitted;
• Measure advertising performance;
• Maintain accounting and transaction records;
• Comply with tax and legal requirements;
• Establish, exercise or defend legal claims; and
• Protect the rights, property and safety of our customers, business and service providers.

6. Legal Bases for Processing

Where applicable privacy or data protection laws require a lawful basis for processing personal information, we process information only where an appropriate legal basis is available.

Performance of a Contract

We may process personal information where necessary to:

• Accept and process your order;
• Receive or process payment;
• Deliver your products;
• Provide customer support;
• Process returns or refunds; or
• Perform other obligations arising from our contract with you.

Compliance With Legal Obligations

We may process or retain information where necessary to comply with:

• Accounting requirements;
• Tax obligations;
• Consumer protection laws;
• Fraud-prevention obligations;
• Court orders;
• Regulatory requests; or
• Other applicable legal requirements.

Legitimate Business Interests

Where permitted by applicable law, we may process personal information for legitimate business purposes, including:

• Preventing fraud;
• Maintaining website security;
• Improving our Services;
• Managing customer relationships;
• Understanding business performance;
• Responding to customer enquiries; and
• Protecting or defending our legal rights.

Consent

Where legally required, we may request your consent before:

• Sending certain marketing communications;
• Using non-essential cookies;
• Activating certain advertising technologies; or
• Processing information for other optional purposes.

Where processing is based on consent, you may withdraw your consent subject to applicable law.

7. Shopify

Our online store may use Shopify to provide the technical e-commerce platform through which products and Services are offered.

Shopify may process certain personal information when you:

• Browse our store;
• Add products to your cart;
• Create an account;
• Complete checkout;
• Place an order; or
• Interact with Shopify-powered features.

Shopify may process information in accordance with its own privacy practices and applicable data protection requirements.

Depending on the services used, customer information may be processed through Shopify systems or infrastructure located outside your country.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

8. Payment Service Providers

Payments may be processed by independent payment service providers.

Depending on the payment method available during checkout, these providers may process:

• Your name;
• Billing information;
• Payment details;
• Transaction information;
• Device information;
• Fraud-prevention information; and
• Other information necessary to process or secure the payment.

Payment providers may process personal information independently under their own privacy policies and applicable laws.

9. Shipping and Delivery Providers

To fulfil and deliver your order, we may share necessary personal information with:

• Shipping companies;
• Postal services;
• Couriers;
• Warehousing providers;
• Fulfilment providers; and
• Delivery tracking providers.

Information shared may include:

• Recipient name;
• Delivery address;
• Postal code;
• Telephone number;
• Email address;
• Order reference;
• Parcel information; and
• Delivery instructions.

Delivery providers may contact you where necessary to arrange delivery, provide tracking updates or resolve delivery problems.

10. Disclosure of Personal Information

We may share personal information with third parties where reasonably necessary to operate our Services or comply with legal obligations.

Recipients may include:

• Shopify;
• Payment processors;
• Banks;
• Payment networks;
• Fraud-prevention providers;
• Shipping and logistics providers;
• Warehousing and fulfilment providers;
• Website hosting providers;
• Cloud service providers;
• Customer support providers;
• Analytics providers;
• Advertising and marketing providers;
• Email service providers;
• Accountants;
• Lawyers;
• Insurers;
• Professional advisers;
• Government authorities;
• Courts;
• Regulators; and
• Law enforcement authorities.

We may also disclose personal information where necessary to complete your order, arrange delivery, investigate suspected fraud, protect legal rights or comply with applicable law.

We do not sell personal information simply for monetary payment to third-party advertisers.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning;
• Maintain shopping cart sessions;
• Remember customer preferences;
• Support account login;
• Secure customer accounts;
• Process checkout;
• Detect suspicious activity;
• Analyze website traffic;
• Measure website performance;
• Improve the shopping experience; and
• Support advertising and marketing where legally permitted.

Essential Cookies

Certain cookies may be necessary for:

• Shopping carts;
• Checkout;
• Account authentication;
• Website security;
• Payment processing; and
• Order processing.

Non-Essential Cookies

Where required by applicable law, analytics, advertising or other non-essential cookies will only be activated after appropriate consent has been obtained.

You may be able to manage cookie preferences using our website cookie controls, where available, or your browser settings.

12. Analytics

We may use analytics services to understand how customers interact with our website.

Analytics information may include:

• Pages viewed;
• Products viewed;
• Session duration;
• Approximate location;
• Browser information;
• Device information;
• Referral sources; and
• Website interactions.

Where required by law, non-essential analytics technologies will only be used after appropriate consent.

13. Marketing Communications

Where legally permitted, we may send information concerning:

• Products;
• Special offers;
• Promotions;
• Store updates; and
• Other marketing communications.

Where consent is required by law, we will only send such communications after obtaining appropriate consent.

You may unsubscribe from promotional communications at any time by using the unsubscribe link provided in a marketing email or by contacting:

support@orjhg.shop

Even after opting out of marketing communications, you may continue to receive necessary service communications relating to orders, payments, delivery, returns, refunds, account security or customer support.

14. Advertising

Where permitted by applicable law and subject to any required consent, we may use advertising technologies to:

• Measure advertising performance;
• Understand customer interests;
• Display relevant advertisements;
• Measure conversions; and
• Improve our marketing campaigns.

Advertising providers may use cookies, pixels or similar technologies.

Where legally required, these technologies may be controlled through our cookie consent settings.

15. International Data Transfers

Some of our service providers may process personal information outside New Zealand or outside the country in which you reside.

These providers may include:

• Shopify;
• Payment providers;
• Cloud providers;
• Analytics providers;
• Customer support providers;
• Marketing providers; and
• Other technology providers.

Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable data protection law.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on:

• The duration of our customer relationship;
• Order fulfilment requirements;
• Returns and refund periods;
• Customer support requirements;
• Accounting obligations;
• Tax obligations;
• Fraud-prevention requirements;
• Legal limitation periods;
• Dispute resolution; and
• The need to establish or defend legal claims.

When information is no longer required, we may delete, anonymize or restrict further processing of the information where appropriate.

17. Security of Personal Information

We use reasonable administrative, organizational and technical measures designed to protect personal information against:

• Unauthorized access;
• Accidental loss;
• Unlawful disclosure;
• Unauthorized alteration;
• Destruction;
• Misuse; and
• Unauthorized processing.

Security measures may include restricted access, authentication controls, secure hosting, encryption where appropriate, fraud monitoring and controlled access by service providers.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

18. Your Responsibilities

You should take reasonable steps to protect your personal information.

You should:

• Provide accurate information;
• Keep account information current;
• Protect your password;
• Avoid sharing login credentials;
• Notify us if you suspect unauthorized access;
• Provide an accurate delivery address; and
• Use secure devices and internet connections where reasonably possible.

19. Children and Minors

Our Services are not intended to be independently used by individuals who are legally unable to enter into a purchase contract.

Where applicable, minors should obtain appropriate permission or supervision from a parent or legal guardian before creating an account, placing an order or providing personal information.

If we become aware that personal information has been collected from a minor without appropriate authorization where such authorization is legally required, we may delete or restrict that information.

20. Your Privacy Rights

Depending on applicable law and your location, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request completion of incomplete information;
• Request deletion of personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Object to direct marketing;
• Request portability of eligible personal information;
• Withdraw consent where processing relies on consent; and
• Submit a complaint to an applicable privacy or data protection authority.

These rights are not absolute and may be subject to legal conditions and exceptions.

We may need to retain certain information to complete orders, comply with tax or accounting obligations, prevent fraud, resolve disputes or establish or defend legal claims.

21. Right to Object to Direct Marketing

You may object to the use of your personal information for direct marketing where this right is provided by applicable law.

After receiving a valid request, we will stop using the relevant personal information for direct marketing as required by law.

22. How to Exercise Your Privacy Rights

To exercise an applicable privacy or data protection right, please contact us:

Email: support@orjhg.shop
Telephone: +64 21 548 9451

Please provide sufficient information to allow us to identify the relevant account or transaction.

This may include:

• Your full name;
• Email address;
• Order number, where applicable; and
• A clear description of your request.

We may request additional information where reasonably necessary to verify your identity before disclosing, correcting or deleting personal information.

We will respond within the period required by applicable law.

23. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can investigate and respond.

PINK ROBIN LIMITED
5 Peart View
Saint Johns
Auckland 1072
New Zealand

Email: support@orjhg.shop
Telephone: +64 21 548 9451

Depending on applicable law and your location, you may also have the right to submit a complaint to the competent privacy or data protection authority.

Submitting a complaint to us does not affect any other legal rights or remedies available to you.

24. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

This Privacy Policy applies only to personal information processed in connection with our own Services.

We are not responsible for the privacy practices, security or content of independent third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

25. Business Transfers

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be disclosed or transferred to relevant parties as part of the transaction, subject to applicable law.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in applicable law;
• Regulatory guidance;
• Changes to our Services;
• Changes to payment or delivery systems;
• Changes to Shopify or other service providers;
• New security practices; or
• Changes to our business operations.

The updated version will be published on our website.

The “Last updated” date at the beginning of this Privacy Policy indicates when the latest version became effective.

Where required by applicable law, we may provide additional notice of material changes.

27. Contact Us

If you have questions about this Privacy Policy, how we process your personal information or how to exercise your privacy rights, please contact:

PINK ROBIN LIMITED

Company Number: 5866795
NZBN: 9429042120810

Registered Address:
5 Peart View
Saint Johns
Auckland 1072
New Zealand

Email: support@orjhg.shop
Telephone: +64 21 548 9451