Last updated: September 19, 2026
We are committed to providing clear and accessible customer support.
If you have questions about our products, orders, payments, shipping, delivery, returns, refunds or other matters relating to our online store, please contact us using the information below.
1. Company Information
Company Name: PINK ROBIN LIMITED
Company Number: 5866795
NZBN: 9429042120810
Registered Address:
5 Peart View
Saint Johns
Auckland 1072
New Zealand
2. Customer Support
For general enquiries or assistance with an order, please contact:
Email: support@orjhg.shop
Telephone: +64 21 548 9451
When contacting us about an existing order, please include your order number and the email address used when placing the order. This will help us identify your order and respond efficiently.
3. Order Enquiries
You may contact us regarding:
- Order status;
- Product information;
- Payment questions;
- Shipping and delivery;
- Tracking information;
- Order changes or cancellations;
- Damaged or defective products;
- Incorrect or missing items;
- Returns and exchanges;
- Refunds; or
- Other customer service matters.
Please provide relevant information about your request so that we can assist you appropriately.
4. Returns and Refunds
If you wish to request a return, exchange or refund, please contact us before sending any product back.
Email: support@orjhg.shop
Telephone: +64 21 548 9451
Please include your order number, the product concerned and a brief explanation of your request.
Where the issue concerns a damaged, defective or incorrect product, we may ask you to provide photographs or videos where reasonably necessary.
Please refer to our Return and Refund Policy for complete information regarding eligibility, procedures and applicable conditions.
5. Shipping and Delivery Enquiries
For questions concerning shipping, tracking or delivery, please contact:
Email: support@orjhg.shop
Telephone: +64 21 548 9451
Please provide your order number and any available tracking information.
For further information about order processing and delivery, please review our Shipping and Delivery Policy.
6. Privacy Enquiries
If you have questions about how we collect, use, store or protect your personal information, or if you wish to exercise an applicable privacy right, please contact:
Email: support@orjhg.shop
Telephone: +64 21 548 9451
Please refer to our Privacy Policy for further information about our privacy practices.
7. Business Address
Our registered business address is:
PINK ROBIN LIMITED
5 Peart View
Saint Johns
Auckland 1072
New Zealand
Company Number: 5866795
NZBN: 9429042120810
Please note that customers should contact us before sending returns. Return instructions will be provided where applicable.
8. Contact Us
For any questions regarding our online store or your purchase, please contact:
PINK ROBIN LIMITED
Email: support@orjhg.shop
Telephone: +64 21 548 9451
Registered Address:
5 Peart View
Saint Johns
Auckland 1072
New Zealand
Company Number: 5866795
NZBN: 9429042120810
We will make reasonable efforts to respond to customer enquiries as promptly as possible.